Our supporting team provides following services on-site or in-office:
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All customers with valid SLA contracts can enjoy our support by using ticketing system with credentials issued by us. Using the ticketing system with credentials issued by us. Using the ticketing system you have overview about all active or past support requests and can follow up with our personnel.
In case of urgent or other types of issues, you may use specific email address and phone numbers specified in your SLA contract. That all based on mutually agreed terms and conditions and prioritized servicing.Read more
All customers without individual valid SLA contracts fall under default or standard SLA terms and conditions specified in document „SUPPORT, MAINTENANCE AND WARRANTY - GENERAL TERMS AND CONDITIONS“ downloadable in our Documents section.
Please, use our general support email, office phone number or fax number to submit request for support. Our availability and response time follows terms and conditions as in specified document.Read more