Customers who do not need special conditions for support services are treated based on standard terms and conditions stated in document “SUPPORT, MAINTENANCE AND WARRANT – General Terms and Conditions” downloadable in dedicated section on this website.
That means that the availability of our support personnel to attend your requests and speed of initial or further responses depends on their overall engagement with other customers and the priorities given by customers with valid SLA contracts. All warranty periods for our products are one year.
Any support activities which are related to problems not caused by our products or performed on our products without warranty coverage are automatically chargeable. Any critical request for support out of office hours is also automatically chargeable.