Customers with valid SLA contracts can enjoy premium conditions as per their contracts including our ticketing system with credentials issued by us. Using the ticketing system you have overview about all active or past support requests and can follow up with our personnel.

In case of urgent or other types of issues, you may use specific email address and phone numbers specified in your SLA contract. That all based on mutually agreed terms and conditions and prioritized servicing.

Click on Read More to see further possibilities coming with the SLA contracts.

All customers without individual valid SLA contracts fall under default or standard SLA terms and conditions specified in document „SUPPORT, MAINTENANCE AND WARRANTY - GENERAL TERMS AND CONDITIONS“ downloadable in our Documents section.

Please, use our general support email, office phone number or fax number to submit request for support. Our availability and response time follows terms and conditions as in specified document.

Click on Read More to understand basic scope of SLA services parameters without an individual SLA contract.